Mon Bijoux’s Return Policy
Returns: Most of our online purchases are protected by the Distance Selling Regulations which means you have 14 days after the day you receive the item to return it to Mon Bijoux. We will give you a full refund less the postage cost. For items which received FREE Postage, we will deduct £5.50 for items delivered within the UK and £15 for items delivered elsewhere. *This does not affect your Statutory Rights* Please ensure that items are in original condition, unworn, with original Box and a copy of the Invoice/Delivery Note. Should you wish to contact us before returning an item, you may do so via an email to “email@example.com”. *RETURN ADDRESS CAN BE FOUND ON YOUR DELIVERY NOTE* Please Note: Jewellery that has been personalised to order (e.g. engraved, stamped, gold plated to order etc) is not refundable or valid for exchanges. Mon Bijoux will not accept back Earrings for Health & Hygiene reasons. *This does not affect your Statutory Rights*
Exchange: Should you wish to exchange the item to another size or length or even for a different item, please contact us via an email to “firstname.lastname@example.org”. You will need to return the item unworn and unused in its original condition together with its Invoice/Delivery Note and we will exchange it to the required size, subject to availability. In some cases, this may incur an additional charge. Please contact us for more info on this.
Faults: Mon Bijoux will happily replace or refund genuinely faulty goods, providing we were advised of any faults upon receipt of the item.
Warranty: Mon Bijoux has a one year warranty against manufacturing faults on all products.